To delay the spread of the coronavirus, free admission to the Red Star Line Museum isn't possible. The museum only allows a limited number of visitors during fixed time blocks. Buy a ticket online in advance, so you can be sure access is granted. You can try to buy tickets on site by scanning a QR code, but there's a risk that the maximum amount of people is reached for the time block. Visitors who are entitled to free admission must still reserve a (free) e-ticket.

The Shed and the tower are now only accessible for visitors with a ticket.

Wearing a face mask in the museum is mandatory. We unfortunately have to deny visitors without a mask.

Also, please follow these measures.

Measures

Before your visit:

  • Respect the time of arrival stated on your ticket.
  • Do not bring large backpacks to the museum. You may not take them inside.

During your visit:

  • Feel free to use the coat rack in the entrance hall.
  • Follow staff guidelines for storing your personal items
  • The seating furniture has been temporarily removed along the visitor's trail in the exhibition. You can request a folding chair at the desk to take with you during your visit.
  • The listening horns and drawers in the museum halls are unavailable for the time being.
  • Our family suitcase will remain closed for a while. But there will soon be a hygienic alternative for families.
  • The museum shop in 'De Loods' (The Shed') is open. You can safely buy a souvenir of your visit. Pay electronically. Cash will not be accepted.
  • We will limit the number of visitors in the film rooms and elevator.

Precautionary measures:

  • Maintain a distance of 1.5 m from other visitors and/or staff.
  • Wearing a face mask is manadatory in the museum for everyone (age 12 and older).
  • There is a fixed, one-way route in the museum. Stick to the established route and follow the advice of our museum staff. 
  • The museum has a strict hygiene plan. Give employees who are cleaning doors, banisters, smooth surfaces, toilets, etc., the space and time to do their work properly. 
  • Wash or disinfect your hands before and after your visit. We have provided extra disinfectant gel for this.
  • Use a touch pen for the digital applications instead of your fingers. Return the pen after your visit. The museum disinfects the pens after each visit.

Tickets

  • Only visitors with a valid e-ticket and ID will be allowed access to the museum. 
  • Every last Wednesday of the month, you can visit the museum for free. Tickets must be reserved online in advance.

Time blocks

  • You can visit the museum between 10:00 a.m. and 5:00 p.m. An average visit lasts 90 minutes.
  • Only a limited number of people will be allowed to enter every 30 minutes.
  • You can buy tickets for the following time blocks:
10:00 a.m. 10.30 a.m. 11:00 a.m. 11.30 a.m. 12:00 noon 12.30 p.m.
1:00 p.m. 1.30 p.m. 2:00 p.m. 2.30 p.m. 3:00 p.m.  3.30 p.m.

Buy tickets

Do you need help?

Press and trade or travelbusiness

Are you a member of the press or to you want a visit for trade or travel, please make arrangements by sending an email to redstarline@antwerpen.be.

School visits

The museum has developed tailor-made guided tours that have been designed especially for schools. This is to allow the students to enjoy an interactive experience in the museum. For an overview of the guided tours and other activities for schools, see 'With your class'

Group visits and guided tours

Group visits and guided tours are possible for groups up to 10 people (guide included). For an overview, see Organize a group visit.

Book a guide

A guide tells you a lot of interesting facts about the collection and the temporary exhibition. 

You have to book the guide at least 3 weeks in advance, at Visit Antwerp via tickets@visitantwerpen.be or tel. +32 (0) 3 338 95 30 (Monday - Friday from 9 am to 4 pm).

Rates

Permanent exhibition:
Standard:
Discount:
€ 8
€ 6
Tickets permanent exhibit
Temporary exhibition:
Standard:
Discount:
€ 6
€ 4
Tickets temorary exhibit
Permanent & temorary exhibition:
Standard:
Discount:
A-cardholder:
€ 12
€   8
€   6
Tickets permanent + temporary

Who is entitled to a discount or free entrance?

Standard prices apply to individual visitors, adults between 25 - 65 years old.
Discount prices apply for:

  • Youngsters aged 12 - 26 yrs
  • Seniors 65+

Free entrance for:

  • Children -12 yrs
  • Antwerp residents with an A-card
  •  A-card holders entitled to a social rate
  • Personal assistants / attendants for the disabled
  • Antwerp city guides
  • Members of "Vrienden van de Antwerpse Musea"
  • Card holders:
    • ICOM
    • teacher card
    • Antwerp City Card (buy an Antwerp City Card)
    • Museumpass:
      With a Museumpass, you can visit all the participating Belgian museums a whole year long, as many times as you like, when you like. ​You can buy a Museumpass online. More on www.museumpas.be

Practical information

The Red Star Line Museum is located in the old buildings of the Red Star Line shipping company on the Scheldt quays where the steam ships used to dock.

Montevideostraat 3
2000 Antwerp

When is the museum open?

  • from Tuesday to Sunday from 10 a.m. to 5 p.m. (On 24 and 31 December the museum closes exceptionally at 4 p.m.)
  • exceptionally on Easter monday and Whit monday

​The museum is closed:

  • on Mondays, with the exception of Easter monday and Whit monday
  • on January 1st, May 1st, Our Lord Ascension day, November 1st and December 25th

How to get here?

By bike

There is a bike stand in front of the museum and on the corner of the Rijnkaai and the Montevideostraat.

By Velo (shared bikes to rent)

Right next to the museum there is a Velo station, on the Rijnkaai. More information on www.velo-antwerpen.be.

By tram

  • Tram 7 (Mortsel - Eilandje), get off at terminus MAS and walk 450 m.
  • Tram 24 (Silsburg - Havenhuis), get off at stop 'Londen' and walk 600 mtrs.
  • Tram 1 (P+R Luchtbal - Zuidstation), get off at the stop Noorderplaats. I's a short walk (15 minutes) from the Noorderplaats to the Red Star Line Museum.

For updates, check delijn.be/en

By car

Park your car at the Rijnkaai car park (Waagnatie - Rijnkaai 33) or in the streets near the museum.

Pay attention: remember that the entire city centre of Antwerp and Linkeroever (the Left Bank) are a low emission zone. Polluting vehicles may no longer enter the low emission zone. Check before coming to Antwerp whether your vehicle complies with the conditions for entry with this test.

Compulsory registration: All vehicles with a foreign plate (except Dutch number plates) complying with the conditions for entry must be registered once-only. Registration is free and can be done up to 24 hours after entering the zone. Register your car here.

You can find further information about the low emission zone in Antwerp at www.sna.be/en/lez.

By train

At Antwerp Central Station, take the underground: tram 9 or 15 direction Linkeroever, get off at the stop 'Meir'. Leave the underground station via the exit "Sint-Katelijnevest" and take tram 7 above ground to the final stop MAS. Then walk 600 mtrs to the Red Star Line Museum.
You can find the train timetable at www.nmbs.be.

By waterbus over the Scheldt

The waterbus connects Hemiksem and Lillo and stops at the Steenplein (where you have to get off). If you come from the Left bank, you can also take the ferry. All practical information such as rates and departure times can be found on dewaterbus.be.

Accessibility

  • The Red Star Line Museum is fully accessible for disabled persons.
  • Dogs are not allowed, with the exception of guide dogs.
  • You can bring children's strollers into the museum.
  • People with a visual disability can get digital versions of our texts. Please send an email to rsl_balie@antwerpen.be at least 24 hours before your visit.
  • 'De Loods' ('The Shed') is now only accessible to people who have reserved a museum visit. You can therefore only visit the temporary exhibition ‘Fieldwork’ with a valid ticket.
  • From 'De Loods' you can go to the tower and enjoy the beautiful view of the city and the river.
  • The Upper Deck museum café is temporarily closed.  
  • For the time being, you cannot use the computers in the museum café to look up whether your family left on the Red Star Line shipping company.

Floor plan and exhibition texts

  • Exhibition texts are available for people with a visual handicap. Send an email to rsl_balie@antwerpen.be at least 24 hours in advance.
  • You can view or download the room plan and the exhibition texts in other languages here.

House rules

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  • The Red Star Line Museum is a smoke-free environment.
  • Eating and drinking is not allowed in the museum.
  • Turn off the sound of your mobile phone and other electronic devices.
  • Photography with flashlight is prohibited.
  • Selfie sticks are not allowed.
  • Always ask permission if you want to take professional photo and audiovisual recordings. 

Read here all the measures of the city of Antwerp to slow down the spread of the coronavirus: FAQ coronavirus.