To delay the spread of the coronavirus, free admission to the Red Star Line Museum isn't possible. The museum only allows a limited number of visitors during fixed time blocks. Buy a ticket online in advance, so you can be sure access is granted. Visitors who are entitled to free admission must still reserve a (free) e-ticket.

The Shed and the tower are now only accessible for visitors with a ticket.

Wearing a face mask in the museum is mandatory. We unfortunately have to deny access to visitors without a mask.

Also, please follow these measures.

Measures

Before your visit:

  • Respect the time of arrival stated on your ticket.
  • Do not bring large backpacks to the museum. You may not take them inside.

During your visit:

  • Follow staff guidelines for storing your personal items
  • The seating furniture has been temporarily removed along the visitor's trail in the exhibition. You can request a folding chair at the desk to take with you during your visit.
  • The listening horns and drawers in the museum halls are unavailable for the time being.
  • The museum shop in 'De Loods' (The Shed') is open. You can safely buy a souvenir of your visit. Pay electronically. Cash will not be accepted.
  • We will limit the number of visitors in the film rooms and elevator.

Precautionary measures:

  • Wearing a face mask is mandatory in the museum for everyone (age 12 and older). Bandanas, scarves and face masks with a valve are not allowed.
  • Maintain a distance of 1.5 m from other visitors and/or staff.
  • There is a fixed, one-way route in the museum. Stick to the established route and follow the advice of our museum staff. 
  • The museum has a strict hygiene plan. Give employees who are cleaning doors, banisters, smooth surfaces, toilets, etc., the space and time to do their work properly. 
  • Wash or disinfect your hands before and after your visit. We have provided extra disinfectant gel for this.
  • Use a touch pen for the digital applications instead of your fingers. Return the pen after your visit. The museum disinfects the pens after each visit.

Buying tickets

  • Order your ticket online.
  • You can pay with Bancontact/Mister Cash, Maestro, MasterCard and VISA. Vouchers and gift cards are not accepted at the moment. 
  • Visit the museum only with your family household. Do not book tickets for others.
  • After payment, you'll receive a confirmation email with your e-ticket(s) attached. Check your junk mail folder. Tickets will be sent from noreply@antwerpen.be.
  • You didn't receive your e-tickets and want to visit the museum soon? Please give us a call: +32 3 298 27 70. We will be happy to help.
    In certain exceptional cases, it may take up to 48 hours for the payment to be confirmed by your bank. You will then receive the e-tickets in your mailbox later.
  • At the counter in the museum, please present your e-ticket (be aware: this is not the confirmation email) together with your discount proof, such as: identity card, museum pass, A-card, teacher's card, voucher, etc.  If there is any doubt about the validity of your ticket, you will not be allowed to visit the museum.
  • Tickets may not be resold.
  • Did you lose your tickets? Please contact us by telephone +32 3 298 27 70 or email redstarline@antwerpen.be
  • Please respect the arrival time. This will ensure a safe visit to the museum.

Refunds

  • Tickets will only be refunded or exchanged if your visit is cancelled by the museum (e.g. closure of museum due to corona).

Time blocks

  • You can visit the museum between 10:00 a.m. and 5:00 p.m. An average visit lasts 90 minutes.
  • Only a limited number of people will be allowed to enter every 30 minutes.
  • You can buy tickets for the following time blocks:
    10:00 a.m. / 10.30 a.m. / 11:00 a.m. / 11.30 a.m. / 12:00 noon / 12.30 p.m.
    1:00 p.m. / 1.30 p.m. / 2:00 p.m. / 2.30 p.m. / 3:00 p.m. / 3.30 p.m

Buy tickets

Group visits and guided tours

  • Group visits and guided tours are again possible as of July 1, but limited to Friday mornings.

Class visits

School groups are an important part of our visitors. We want to get young people to think about the theme of migration and what it entails. Because it is still relevant today. That is why we like to give classes the chance to visit our museum. To avoid COVID-19 contamination between generations and to ensure that everyone can visit the museum safely, we keep  a certain amount of time slots free for school groups. No individual visits can take place then.
More info: With your class

Press and trade or travelbusiness

Are you a member of the press or to you want a visit for trade or travel, please make arrangements by sending an email to redstarline@antwerpen.be.

Do you need help?

Rates

Permanent exhibition:
Standard:
Discount:
€ 8
€ 6
Tickets permanent exhibit
Temporary exhibition:
Standard:
Discount:
€ 6
€ 4
Tickets temorary exhibit
Permanent & temporary exhibition:
Standard:
Discount:
A-cardholder:
€ 12
€   8
€   6
Tickets permanent + temporary

Who is entitled to a discount or free entrance?

Standard prices apply to individual visitors, adults between 25 - 65 years old.
Discount prices apply for:

  • Youngsters aged 12 - 26 yrs
  • Seniors 65+

Free entrance for:

  • Children -12 yrs
  • Antwerp residents with an A-card
  •  A-card holders entitled to a social rate
  • Personal assistants / attendants for the disabled
  • Antwerp city guides
  • Members of "Vrienden van de Antwerpse Musea"
  • Card holders:
    • ICOM
    • teacher card
    • Antwerp City Card (buy an Antwerp City Card)
    • Museumpass:
      With a Museumpass, you can visit all the participating Belgian museums a whole year long, as many times as you like, when you like. ​You can buy a Museumpass online. More on www.museumpas.be

Practical information

The Red Star Line Museum is located in the old buildings of the Red Star Line shipping company on the Scheldt quays where the steam ships used to dock.

Montevideostraat 3
2000 Antwerp

When is the museum open?

  • from Tuesday to Sunday from 10 a.m. to 5 p.m. (On 24 and 31 December the museum closes exceptionally at 4 p.m.)
  • exceptionally on Easter Monday and Whit Monday

​The museum is closed:

  • on Mondays, except for Easter Monday and Whit Monday
  • on January 1st, May 1st, Our Lord Ascension day, November 1st and December 25th

How to get here?

By bike

There is a bike stand in front of the museum and on the corner of the Rijnkaai and the Montevideostraat.

By Velo (shared bikes to rent)

Right next to the museum there is a Velo station, on the Rijnkaai. More information on www.velo-antwerpen.be.

By tram

  • Tram 7 (Mortsel - Eilandje), get off at terminus MAS and walk 450 m.
  • Tram 24 (Silsburg - Havenhuis), get off at stop 'Londen' and walk 600 mtrs.
  • Tram 1 (P+R Luchtbal - Zuidstation), get off at the stop Noorderplaats. I's a short walk (15 minutes) from the Noorderplaats to the Red Star Line Museum.

For updates, check delijn.be/en

By car

Park your car at the Rijnkaai car park (Waagnatie - Rijnkaai 33) or in the streets near the museum.

Pay attention: remember that the entire city centre of Antwerp and Linkeroever (the Left Bank) are a low emission zone. Polluting vehicles may no longer enter the low emission zone. Check before coming to Antwerp whether your vehicle complies with the conditions for entry with this test.

Compulsory registration: All vehicles with a foreign plate (except Dutch number plates) complying with the conditions for entry must be registered once-only. Registration is free and can be done up to 24 hours after entering the zone. Register your car here.

You can find further information about the low emission zone in Antwerp at www.sna.be/en/lez.

By train

At Antwerp Central Station, take the underground: tram 9 or 15 direction Linkeroever, get off at the stop 'Meir'. Leave the underground station via the exit "Sint-Katelijnevest" and take tram 7 above ground to the final stop MAS. Then walk 600 mtrs to the Red Star Line Museum.
You can find the train timetable at www.nmbs.be.

By waterbus over the Scheldt

The waterbus connects Hemiksem and Lillo and stops at the Steenplein (where you have to get off). If you come from the Left bank, you can also take the ferry. All practical information such as rates and departure times can be found on dewaterbus.be.

Accessibility

  • The Red Star Line Museum is fully accessible for disabled persons.
  • Dogs are not allowed, except guide dogs.
  • You can bring children's strollers into the museum.
  • People with a visual disability can get digital versions of our texts. Please send an email to rsl_balie@antwerpen.be at least 24 hours before your visit.
  • 'De Loods' ('The Shed') is now only accessible to people who have reserved a museum visit. You can therefore only visit the temporary exhibition ‘Fieldwork’ with a valid ticket.
  • From 'De Loods' you can go to the tower and enjoy the beautiful view of the city and the river.
  • The Upper Deck museum café is temporarily closed.  
  • For the time being, you cannot use the computers in the museum café to look up whether your family left on the Red Star Line shipping company.

Floor plan and exhibition texts

  • Exhibition texts are available for people with a visual handicap. Send an email to rsl_balie@antwerpen.be at least 24 hours in advance.
  • You can view or download the room plan and the exhibition texts in other languages here.
Floor plan Exhibition text 

House rules

pictogram Verboden te roken pictogram verboden eten en drinken pictogram gsm stil pictogram niet flitsen pictogram geen selfiesticks pictogram camera
  • The Red Star Line Museum is a smoke-free environment.
  • Eating and drinking is not allowed in the museum.
  • Turn off the sound of your mobile phone and other electronic devices.
  • Photography with flashlight is prohibited.
  • Selfie sticks are not allowed.
  • Always ask permission if you want to take professional photo and audiovisual recordings.

Read here all the measures of the city of Antwerp to slow down the spread of the coronavirus: FAQ coronavirus.